Refund Policy
At Dashing Bear, we strive to ensure that our customers are delighted with their shopping experience. We understand that sometimes issues may arise, and we are committed to addressing them in a fair and transparent manner. Please take a moment to review our refund policy to understand how we handle different scenarios.
1. Non-Refundable Situations
Certain situations do not qualify for refunds. These include:
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Size and Color Variations: We encourage our customers to carefully review the size charts and product descriptions before making a purchase. Due to varying screen resolutions and display settings, slight color variations are inevitable. Unfortunately, we cannot offer refunds for issues related to size or color discrepancies.
- Change of Mind: We understand that preferences can change; however, we cannot offer refunds if you decide you do not like the order after receiving it. We recommend thoroughly considering your purchase before completing the transaction.
2. Damaged Products
In the unlikely event that you receive a damaged product, we offer two options to compensate for the inconvenience:
- Exchange: You can exchange the damaged product for a new one of the same kind. Please note that exchanges are subject to product availability.
- Coupons for Future Purchases: As an alternative to exchanging, we offer coupons that can be used for future purchases on our website. These coupons will be issued for the value of the damaged product.
3. Claim Process for Damaged Products
To ensure a smooth claim process for damaged products, please follow these steps:
- Provide Clear Evidence: To verify that a product has been damaged during transit or due to manufacturing defects, we require clear photographic evidence of the damage. Please take multiple photos from different angles, highlighting the specific areas of concern.
- Submit Your Claim: Once you have gathered the necessary evidence, please submit your claim within 7 days of receiving the product. Claims submitted after this period may not be eligible for exchanges or coupons.
- Contact Information: For assistance with your claim, please reach out to our customer service team. You can contact us via email at dashingbearofficial@gmail.com or by phone at +91-8209663314. Our team is available to assist you from Monday to Saturday, between 11:00 AM and 6:30 PM.
4. Additional Information
- Processing Time: Please allow up to 5 business days for us to review your claim and respond with the next steps. We appreciate your patience as we work to resolve your issue.
- Shipping Costs: If an exchange is approved, Dashing Bear will cover the shipping costs for sending the replacement product. However, if you opt for a coupon instead, the original shipping costs will not be refunded.
- Coupon Validity: Coupons issued as part of this policy are valid for a period of 3 months from the date of issuance. They can be used on any future purchase on our website.
5. Final Note
We may not do refunds or returns, but hold onto your shopping bags! We're super excited to swap your item for something else or toss you a coupon for your next retail therapy session!
Our goal at Dashing Bear is to provide a seamless shopping experience. We are committed to resolving any issues that may arise in a way that benefits both our customers and our company. We value your feedback and encourage you to reach out to us with any concerns or inquiries.
Thank you for choosing Dashing Bear. We appreciate your understanding of our refund policy, and we look forward to serving you with the highest level of customer satisfaction.
